Hendrik.lou uses Canada Post to send all of its items.
Expected Delivery Times:
US & Canada - 10 - 14 business days
Everywhere Else - country specific - expect 2 to 4 weeks
Hendrik.lou is not responsible for any duty or customs charges that may occur with your packages shipment.
Hendrik.lou is not responsible for lost or stolen items.
If you would like to pay for a private carrier (DHL, Fed Ex, UPS) and receive your item faster please contact us directly.
Due to the handmade nature of our pieces, we cannot accept refunds/cancellations at this time. All orders and pre-orders are considered final. Refunds will not be granted on deposits due to "change of heart"
Exchange or refund will be offered on faulty or defective items only, and must be returned within 7 days of receiving your order. Wear is not considered a quality defect and is not included.
Returned items must be in the same condition as when they were sent to you. We do not accept items that have been damaged by the client.
Please return your order with an insured trackable courier and retain your receipt. Hendrik.lou is not held responsible for items damaged or lost in transit. Once we receive your return, you will be credited for the merchandise amount. We cannot refund shipping charges on return items.
Hendrik.lou is a small label and therefore we are currently only able to offer wholesale to a select number of retailers. If you would like your store to be considered please email hendrik.lou@gmail with information about your business.
Thanks so much!